Acknowledgements

The Visualizing Micro Skills project – including Micro-Skills cards, introductory overview video on the Five Phase Model of Mediation, enacted documentary on the Five Phase Model of Mediation, and snippet interviews with expert mediators – was developed by Inbal Ben-Ezer, Eemeli Isoaho (MAS ETH Mediation in Peace Processes), Alessandra Zaugg (MAS ETH Mediation in Peace Processes), and Simon J. A. Mason (Center for Security Studies) from ETH Zurich. The content is based on their training experience as well as consultations with key resource people and publications, as noted below.

The project was developed through the collaboration with the ETH Education in Media team.

The MAS ETH MPP programme would like to thank the production team members:

• Alexander De Biasi
• Estelle Gattlen
• Carlo Roman Picaso
• Jeanine Reuteman
• Judith Rehmann

The MAS ETH MPP programme would like to thank the following people for their consultations and support on this project:

Content consultations

• Joane Holliger, Katrina Abatis, Emanuel Schäublin, Mae Anne Chokr (Center for Security Studies, ETH Zurich)
• Julian Th. Hottinger (Retired, Swiss Federal Department of Foreign Affairs)
• Zaza Johnson Elsheikh (BIMA)
• Lars Kirchhoff (European University Viadrina)
• Christopher W. Moore (CDR Associates)

Editing and proofreading of Micro-Skills Cards

•  Michael Woods

Acting

• Berveley Worboys
• JC Williams

Actor recruitment

• WIR & JETZT Theater für alle Fälle

Expert interviews and mediating in the enacted documentaries

• Zaza Johnson Elsheikh (external page BIMA)
• Christopher Moore (external page CDR Associates)

Books and other resources (this is not an exhaustive list of resources on this topic)
    

• Background Information Pages on Active Listening, Looping, Questioning, and Summarizing and Paraphrasing, authored by Corinne von Burg, Jonas Baumann, Simon Mason, and Mathias Zeller. May 2017, the Mediation Support Project, a joint venture between swisspeace and the Center for Security Studies at ETH Zurich, funded by the Swiss Federal Department of Foreign Affairs.
• Beer, Jennifer E. and Packard, Caroline C. (2012). The Mediator’s Handbook: Revised & Expanded Fourth Edition. New Society Publishers.
• Fisher, Roger and Shapiro, Daniel. (2006). Beyond Reason: Using Emotions as You Negotiate. Penguin Books.
• Fisher, Roger, Ury, William, and Patton, Bruce. (2012). Getting to Yes: Negotiating Agreement Without Giving In. 3rd Edition. Random House.
• Furnham, Adrian and Chu Boo, Hua. (2011). A literature review of the anchoring effect. The Journal of Socio-Economics 40, 35–42.
• Friedman, Gary and Himmelstein, Jack. Center for Understanding in Conflict.
• Moore, Christopher W. (2003). The Mediation Process: Practical Strategies for Resolving Conflict. Jossey-Bass. John Wiley and Sons.
• Schulz von Thun Institute für Kommunikation. Das Kommunikationsquadrat. external page https://www.schulz-von-thun.de/die-modelle/das-kommunikationsquadrat.
• Whatling, Tony. (2012). Mediation Skills and Strategies: A Practical Guide. Jessica Kingsley Publishers.
  
  

The MAS ETH MPP programme would like to thank the following entities for their support:

• The Innovedum Fund at ETH Zurich.
• The strategic partners of the Master of Advanced Studies ETH Mediation in Peace Processes: United Nations; the Swiss Federal Department of Foreign Affairs; the German Federal Foreign Office; and the Ministry for Foreign Affairs of Finland.
• The Mediation Support Project, a joint venture between Center for Security Studies at ETH Zurich and swisspeace, funded by the Swiss Federal Department of Foreign Affairs.